Question 1

What areas do you service?

Accepted Answer

Civic Cleaning provides residential cleaning across Melbourne and surrounding suburbs, including inner Melbourne, the inner east, south-eastern and bayside suburbs, the northern suburbs and the western suburbs. If you're unsure whether we cover your area, send through an enquiry with your suburb and we'll confirm availability.

Question 2

What products do you use?

Accepted Answer

We use carefully selected plant-based products paired with professional-grade equipment and methods. This delivers a thorough, considered clean for your Melbourne home without harsh chemical residue — safer for your family, pets and the environment while still achieving professional results.

Question 3

How is pricing determined?

Accepted Answer

Every property is different, so we start with an instant estimate based on your home's size, condition and your cleaning requirements. You'll see an estimated price range straight away, and we confirm your final fixed price after reviewing the details and photos where needed — whether it's a regular clean, a deep clean or an Airbnb turnaround.

Question 4

Do I need to be home during the clean?

Accepted Answer

Not necessarily. Many of our Melbourne clients provide access and go about their day. We'll arrange access details with you ahead of the appointment and treat your home with the utmost care and respect.

Question 5

Do you offer one-off cleans?

Accepted Answer

Yes. Alongside regular weekly, fortnightly and monthly cleaning, we offer one-off deep cleans, move-in / move-out cleans and Airbnb & short-stay turnovers. You can request any service as a one-off or on a recurring schedule.

Question 6

How do I book a clean?

Accepted Answer

Get your instant estimate using the form on our site. From there: estimate → review → fixed quote → agreement → booking. Payment is arranged directly — no online payment is required.

Question 7

Are you insured?

Accepted Answer

Yes. Civic Cleaning carries public liability insurance, giving you peace of mind while we care for your home. Our cleaners are professional, trained and vetted.

Question 8

Do you bring your own equipment and products?

Accepted Answer

Yes. Our team arrives with professional-grade equipment and our selected plant-based products, so you don't need to supply anything. If you have a preferred product for a particular area of your home, simply let us know.

Question 9

Which Melbourne suburbs do you cover?

Accepted Answer

We service Melbourne and surrounding suburbs across the inner city, inner east, south-east, bayside, north and west. Send your suburb through the enquiry form and we'll confirm whether we can help and your next available cleaning date.

Question 10

What if I'm not happy with the clean?

Accepted Answer

Your satisfaction matters to us. If something isn't right, let us know and we'll return to put it right. We build our residential cleaning service on trust, communication and consistently high standards.

Frequently Asked Questions

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