Privacy Policy
Last updated: 1 September 2026
Overview
Civic Cleaning (part of Be Better With You Pty Ltd) is committed to protecting the privacy of our customers and website visitors. This policy explains what information we collect, why, how we use it, and how to contact us about privacy.
Information we collect
Through quote and enquiry forms we collect your name, email, phone number, property address, suburb, property details, cleaning requirements, photos you choose to upload, and how you found us. Through bookings we collect service and access details. Through invoices we collect payment and billing details. Through feedback we collect your rating and comments. If you create an account, we collect account details.
Why we collect it
We collect your information to assess your property, provide a quote, arrange cleaning services, confirm bookings, issue invoices, communicate with you, and improve our service. We do not sell your information to third parties.
How we use your information
We use your information to respond to enquiries, prepare quotes, confirm bookings, carry out cleaning services, issue invoices, send service reminders, request feedback, and handle any complaints or rectification requests.
Sharing
We may share information with service providers we use to operate our business (such as tools that store enquiry or booking data), and where required by law. We do not share your information for marketing by third parties.
Cookies and analytics
Our website may use cookies and analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.
Storage and retention
Your information is stored securely and accessed only by Civic Cleaning for the purpose of providing our services. We retain records for as long as needed to provide services and meet our record-keeping obligations.
Your rights
You may request access to or correction of your personal information, or ask us to delete it where appropriate, by contacting Civic Cleaning.
Contact
For any privacy enquiries, please contact Civic Cleaning at hello@civiccleaning.com.au or 0402 290 735, servicing Melbourne and surrounding suburbs.